Refund policy

Payment Terms

Orders are considered confirmed once payment is successfully processed.
Orders with a total value exceeding $50 USD are eligible for free shipping.
Orders below $50 USD will incur a shipping charge of $19.99 USD.
We ensure that all products in your order meet quality standards and are ready for dispatch.
DesiQlo will calculate and share the final order value after removing any products that fail quality checks or are unavailable.
If any products become unavailable, DesiQlo will issue a refund within 18-25 working days from the date of order delivery.
The DesiQlo team can share the exact price quotation for only product and delivery (Air, Sea, Road) charges. All the other charges i.e. custom duty and taxes are determined by the destination country’s local tax authorities and therefore need to be paid by the customers at the time of delivery.

Cancellation

Cancellation is allowed within 24 hours of confirmation of order, in such case the amount can be refunded.
Post 24 hours and upto dispatch, the order cannot be canceled as products are already in production and dispatch stage by suppliers.
The final balance payment needs to be done within 30 days of request of the balance amount, in case it is not paid the order will be considered cancelled and the advance amount can not be refunded

Refunds

Customers can claim for refund of amount paid towards their order in the following situations

Quantity shortage
Quantity issues
Counterfeit goods
Materials not as described
Color not as described
Used items
Brand problem or imitation not as described
Missing item
Missing parts
Damaged goods
Size mismatch
Style mismatch
Undelivered items
Seized by Customs
Package was empty

How to claim for a refund?

Customers need to send an email to hello@desiqlo.com, mentioning the reason for the refund claim along with the evidence in the form of pictures and videos of the problem

How to know the status of refund?

All the approved refunds will be credited to your account within 30 days of refund approval. You will get the communication regarding the same on your email account through our official email ID hello@desiqlo.com.

Please note, no refunds will be processed in the case of minor color differences in the products listed vs products delivered. The colors of the actual products can be different from the listing images, due to differences in the light conditions.

Returns

Items you bought on Desiqlo.com are eligible for returns if you are not satisfied with them, with just a few exceptions:
- Clothing items that have been worn, washed, or damaged after delivery.

Customers can claim for return of products purchased in their order in the following situations.

1. Missing item
2. Missing parts
3. Damaged goods
4. Style mismatch

You can claim for the refund by writing to us at hello@desiqlo.com
The return shipping cost has to be borne by the customer.
If an item is eligible for return and refund, you may return it within the return window of 25 days from the day of order delivery to your address.

DesiQlo team responds to every dispute query within 48 working hours.

The refund needs to be claimed within 15 days of order delivery. We do not accept any refund claims beyond 15 days of order delivery.