FAQ

Desi Qlo is your go-to platform for authentic and stylish Indian ethnic wear. We offer a wide range of curated collections of women’s, men’s, and kids’ apparel.Our collections blend traditional styles with modern fashion, giving you the best of both worlds. We offer premium quality at reasonable prices, so you can enjoy luxury without overspending. Every product goes through strict quality checks to ensure you get only the best. With worldwide delivery, your favorite Indian outfits will reach you no matter where you are. Plus, our 24/7 support team is always ready to help you shop with ease.

Desi Qlo offers a wide range of Indian ethnic wear, including sarees, kurtas, lehengas, ethnic sets, dresses, dupattas, and fusion wear for men,women and kids.

Yes, we cater to customers from all around the world. We strive to make Indian ethnic wear accessible globally, with international shipping worldwide.

Desi Qlo is primarily an e-commerce platform, designed for shoppers seeking stylish and authentic Indian ethnic wear. However, we do offer wholesale options for bulk purchases..

Yes! All the products on Desi Qlo reflect the true essence of Indian culture and craftsmanship. We work directly with Indian manufacturers to bring you high-quality, authentic ethnic wear.

While our primary focus is on Indian ethnic wear, we also offer fusion wear and modern outfits that blend Indian styles with global fashion trends.

Shopping on Desi Qlo is simple! Just browse our website, choose your desired products, add them to your cart, and proceed to checkout. We offer various payment options, including credit cards and online payment gateways.

Use the search bar on the top of the page to type in keywords such as the product name, type, or fabric. You can also filter results based on size, color, and price range for easier navigation.

Check our Size Charts on the product pages for exact measurements. Use a tape to measure, follow the chart, and pick your size hassle-free. Questions about sizing? Drop a WhatsApp message or call us at +91 96637 10017.

Yes, we ensure that the product images on Desi Qlo accurately reflect the actual product. However, please note that in rare cases, colors may vary slightly due to screen resolution.

Rely on our 24x7 personalised service for continuous support. Should you face challenges or require assistance during your shopping journey, simply contact us through the Whatsapp Icon or send a text to +91 96637 10017. Our dedicated sourcing experts are always available to meet all your needs, be it simple requests or tailored requirements. Feel free to connect with us at any time!

Our inventory is live, which means the availability you see reflects the current stock status in real-time. If a product is marked as out of stock, it has already been sold out.

Unfortunately, we cannot provide an exact date for when a sold-out item will be restocked. We recommend checking back regularly to see if the product becomes available again.

Some products may be restocked, but we cannot guarantee it. Check the product page regularly for updates.

If you want to remove an item from your order, you need to inform us within 24 hours of placing the order. Removing an item after 24 hours will not be allowed. If you want to add an item to your order, that is possible, but you will need to pay for the additional item.

We accept various payment methods, including credit cards, bank transfers, and online payment gateways.

For orders placed with us, we ensure you receive high quality products, so as to save the hassle of Returns/ Refunds. Please read our Return Policy for the best possible clarity.

Yes, all transactions are secured using encryption technology.

Payments may be declined due to insufficient funds or incorrect details. Kindly contact your bank for help.

If you were charged but didn’t receive an email, please contact our support team with proof of payment. We’ll verify your order and assist you.

Yes, an invoice will be sent to you along with the order

All the approved refunds will be credited to your account within 30 days of refund approval. You will get the communication regarding the same on your email account through our official email ID.

Yes! Desi Qlo ships worldwide, making it easy for you to access premium Indian ethnic wear no matter where you are located.

We ship to all countries around the world, including the UK, Australia, Canada, USA, New Zealand, European countries, Middle East, Mexico, Japan, and much more

We have partnerships with logistics providers including FedEx, DHL, Aramex, and several more.They in turn have partnerships with local service providers across different countries.

All orders placed on Desi Qlo which are above $49.99 USD will be shipped without any shipping charges.

Our typical delivery time is 18-25 days, depending on your location. We perform thorough quality checks on all products before dispatch to ensure that you receive only the best.

No, while we source products from different parts of India, all the items are brought to our facility where we conduct thorough quality checks. After that, we pack everything together and ship your order as one consolidated package to ensure everything reaches you in perfect condition.

While we understand the desire for faster delivery, quality checks are a crucial part of our process to ensure that you receive only the best products. We cannot skip these checks, as they are essential for ensuring your satisfaction with the items.

All custom duties and taxes are levied by the customs authorities in the destination country as per local rules and tax slabs (only if applicable). These are to be paid by the customer and Desi Qlo is not liable for any tax payment to destination customs authority. The final value levied depends on the destination country, order value and the HSN code of products imported.

Please check your country’s custom slabs to get an estimated value of the taxes you may expect. There are useful tools available online such as SimplyDuty where you can check expected duty and taxes( Only if applicable) However, please note that these may not be final and final value can only be shared by your local authorities.

Once your order has been dispatched, you’ll receive a tracking number along with shipping details. If you haven’t received it, feel free to contact us for an update.

Thank you for believing in us and our offerings! You can go ahead and refer us to your friends and family by sharing our website with them and also by helping our community grow through our socials -Desi Qlo's Instagram and Facebook. You can contact us for the unique referral code.

To receive updates on our latest offers, sign up for our newsletter and follow us on Instagram and Facebook.

Yes, if you’re purchasing in large quantities, we offer special bulk order discounts. Please contact us for more details about bulk orders and discounts

Yes, we hold seasonal sales during special occasions such as festivals, end-of-season clearance, and holiday promotions. Be sure to check our website regularly for updates.

We offer special discounts to first-time customers. Make sure to sign up for our newsletter or check the website for the latest promotions.

To create an account, click on the "Sign Up" button at the top of the page. You’ll need to provide your name, email address, and create a password. Once you’ve completed the registration, you can start shopping and track your orders.

Click on the "Forgot Password" link on the login page and follow the instructions to reset it.

If you wish to delete your account, please contact our customer support team. We’ll assist you with the process. Note that this action cannot be undone

To view your order history, log in to your account and go to the "Orders" section. You can see all your past orders, their status, and tracking details.

Desi Qlo's offerings go beyond the catalog we share on our site, we can support you with all your sourcing needs from India’s SME manufacturing sector. You can reach us at +91 96637 10017 for white-labeling or customization requirements. Our sourcing team ensures your ideas come to life and you receive products exactly as per your requirement.